Refund Policy

Refund Policy

Last Updated: 26th Feb, 2024

Thank you for choosing Search N Play Infotech ("Company," "we," "our," or "us") for your software development needs.

This refund policy ("Refund Policy") describes the terms and conditions under which Search N Play Infotech offers refunds for its services.

Refund Eligibility

Refunds are issued solely at the discretion of Search N Play Infotech. We may offer refunds under the following circumstances:

1. Quality Issues: If there are significant defects or errors in the deliverables provided by Search N Play Infotech that render them unusable or unfit for their intended purpose.

2. Non-Delivery: If Search N Play Infotech fails to deliver the agreed-upon services within the specified timeframe and is unable to resolve the issue promptly.

Refund Process

If you believe you are eligible for a refund based on the criteria outlined above, please follow these steps:

1. Contact Us: Send an email to [insert contact email] with your refund request, providing detailed information about the reason for the refund request, along with any supporting documentation or evidence.

2. Evaluation: Our team will review your refund request and assess its eligibility based on the criteria outlined in this Refund Policy.

3. Resolution: If your refund request is approved, we will process the refund within 15 days of approval. The refund will be issued using the same method of payment used for the original transaction.

Non-Refundable Items

Certain services or products may not be eligible for refunds, including but not limited to:

• Customized software development services that have been completed as per the client's specifications.
• Third-party software licenses or subscriptions purchased on behalf of the client.
• Any services or products explicitly marked as non-refundable at the time of purchase.

Contact Us

If you have any questions about this Refund Policy, please contact us at snp@searchnplays.com.

Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date above. You are advised to review this Refund Policy periodically for any changes.